How can we help you?

Spending your Cashpot is simple. You can convert your cashpot into vouchers up to £100, making it even easier to save on your shop. Vouchers can be created in £1 increments up to £10 and then £5 increments up to £100.

If you shop in store, choose how much of your cashpot you want spend as vouchers on the Wallet tab by selecting "Create Voucher", this is where you will create your vouchers. At the checkout, be sure to scan your Rewards app first, then click the “Wallet” tab and then the “Scan Voucher” button to bring up the barcode. Then scan the barcode for money off your shop. You can use as many vouchers as you like on the same shop.

If you use Grocery Home shopping online, go to the Wallet section of the Asda Rewards app and select "Create Voucher", then select and confirm the amount you’d like to spend from your Cashpot. You’ll get a digital voucher, which will be automatically applied the next time you shop. Please check details on what vouchers can and cannot be spent on in the app.

Vouchers can’t be converted back into your Cashpot balance. You can use multiple vouchers on one transaction as long as the shop contains more than the value of vouchers on eligible items.

Product exclusions apply, please see Terms and Conditions for further details.

Asda Rewards is our loyalty scheme. It's a smart phone app and ready to use in all of our stores, as well as Grocery online. It gives you exciting opportunities to earn Asda Pounds into a Cashpot which you can spend at Asda.

There are lots of exciting things to discover when you use Asda Rewards. We have two types of offers. We call them Star Products and Missions. Star Products are specific items on which you will earn an amount into your Cashpot every time you buy them. Missions are exciting offers available in the app that you can complete as you shop.

You can use our new Asda Rewards Hub to sign in or create an Asda rewards account, check your cashpot balance and view your Asda Rewards barcode number. To earn rewards, create and spend vouchers you must use the Asda Rewards App. We are adding some exciting new features to the Asda Rewards Hub and will keep customers updated when these are available.

Yes, to earn rewards, create and spend vouchers you must use the Asda Rewards App.

If you have a question about your Asda Money Credit Card, please go to the dedicated credit card website or the credit card app. Here you’ll be able to:
- Manage your card and account settings
- View your transactions and statements
- Make payments
- Make transfers to your Asda Rewards Cashpot
- View frequently asked questions.
 
You can also use the Live Chat feature in the credit card app to ask a question - simply click Help in the More tab and we’ll do our best to help.
 
Our Live Chat team are available 9am - 5pm, Monday to Friday.
 

There is no physical Asda Rewards card. When you register to use the app, you’ll get a Digital Card. This contains a barcode that you simply scan when you check out. You must scan this Digital Card to obtain rewards and we cannot backdate any Rewards on transactions where a scan has not been placed/forgotten.

If you need to return a product to us for any reason, please take it to the Customer Service desk in the store where you bought it. Our colleagues will be happy to provide a refund. We reserve the right to deduct Cashpot earnings on returned products. Please note that any payment or part-payment made with Asda Rewards Vouchers is non-refundable.

You will still be able to scan your rewards app in an offline status as the barcode will still show when you open the app on your device. It will rebalance when the system has updated once you regain connection. 

If you wish to create a voucher using your Cashpot, you will need to do this while connected to WIFI or mobile data. You can check if there is WIFI available by contacting your local Asda store using our store locator. 

Please note: For security, we'll log you out of the Asda Rewards App every 30 days, so please check you are logged into your account and your barcode is available to scan while you're connected to WIFI or mobile data. 

If you need to know more about how we store and use your data, here’s a link to our Privacy Policy. 
If you need to know more about how Asda Rewards works, here’s a link to our Terms and Conditions.  

A One Time Password (OTP), also known as a one-time PIN, or dynamic password. It is used to verify the user of the app is the authorised person registered for the account.
 
We want to make sure our customers have confidence in our Rewards App and your earned Cashpot remains secure. It provides additional account security for your accounts and blocks unauthorised users. You can still earn Asda rewards before setting up the One Time Pin but to allow the creation of a voucher, you will be required to register.

After logging in you will be asked to enter your mobile number. You can choose either Uk+44 or Ireland+353 followed by your mobile number, please remember not to enter the first 0, to proceed click ‘continue’. After continuing you will receive a text message with your One-time passcode. Enter the passcode and continue.

Please check the mobile number your entered is correct and you have a strong signal on your device. If the number you entered is incorrect, click edit my phone number and try again. If you still haven’t received a code, click resend passcode.

Please call our Customer Services team and we'll do our best to help.
 
If you share an account with another user, you can contact the primary user to obtain the password that will be automatically sent to their phone.
 
Don’t worry, you can still use the Rewards app barcode to ‘earn’ on your shop, but you will not be able to use any vouchers until you have done the one-time password verification.

If you enter your password wrong 5 times your account will be locked but don’t worry, all you need to do is reset your password. Please remember Emails can take up to an hour to arrive and may get stuck in a junk or spam folder.
 
Remember that this will be your new password for Asda Rewards, Asda Groceries, George.com, and Scan & Go.

A password reset is quick and easy, you can do it here. Please remember emails can take up to an hour to arrive and may get stuck in a junk or spam folder.
 
Remember that this will be your new password for Asda Rewards, Asda Groceries, George.com, and Scan & Go.

Go to your account settings to make any changes to your account details or preferences.
We’ll only contact you using the email address you provided. The types of information you receive will be based on the marketing preferences you chose when you signed up for Asda Rewards.
Push notifications make sure that we can keep you up to date with the latest Star Products, Missions, and vouchers. If you opted out from receiving notifications when you signed up, you can opt-in by going to the More section within the app, select Push notifications and turn on your push notifications. This will enable notifications to be sent directly to you.
If you have any questions, please call our Customer Service team and we'll do our best to help.

If you have requested a password reset code please bear in mind it can take up to an hour to arrive and we recommend not to request a code more than once.

If you're having trouble signing in, try to reset your password. Please remember Emails can take up to an hour to arrive and may get stuck in a junk or spam folder.
 
Remember that this will be your new password for Asda Rewards, Asda Groceries, George.com, and Scan & Go.

When you signed up for an Asda Money Credit Card, you will have used your existing Asda account login details to set up your credit card account. If you were new to Asda you will have set up a new Asda account using login details as part of the process. Please use these same login details to access the Asda Rewards app. 

If you have any questions, please call our Customer Service team and we’ll do our best to help.

If you decide to leave the Asda Rewards scheme you can request account deletion. Please be aware that by closing your Asda Rewards account you will also lose access to Asda Groceries, George.com and Scan & Go. If you close your account, you’ll no longer have access to your Cashpot or unspent vouchers. Please ensure that you have converted your Cashpot to a voucher and used all available vouchers prior to closing your account.

If you still want to close your account, please call our Customer Service team and we’ll do our best to help. Alternatively, if you’re on an Apple/iOS device, you can delete your account from the Asda account settings page.

Missions are one of the ways you can earn into your Cashpot. Missions will require you to shop a certain number of times, buy a specific quantity or spend a certain amount on qualifying products. When you complete a Mission, you’ll earn a specified amount into your Cashpot.
Missions are displayed in the Asda Rewards app in the Earn section. Each Mission will state what you need to do to complete it and by when.
Remember, each Mission is different so always check the details. Simply scan your Asda Rewards when shopping and we’ll automatically track and record your qualifying purchases. When you complete a Mission, you’ll earn the applicable amount into your Cashpot. You are only able to complete each mission once unless specified otherwise.
Online delivery and service charges (including charity donations) do not count towards your final order total for the purposes of Asda Rewards. We only calculate Rewards on the products you buy. For information about specific products eligible for Missions please refer to the mission full details in the Asda Reward app. Each missions will have specific rules and exclusions that apply.
If you have any questions, please call our Customer Service team and we'll do our best to help.

Star Products are one of the ways you can earn into your Cashpot. Star Products are listed in the Asda Rewards app in the Earn section and you can also identify them by looking for the Star Products signage in store. Remember, Star Products may be specific pack sizes and variants, so always check the details.
Each Star Product will have its own Cashpot value. This will be clearly displayed in the app and on signage in store. This will be 10% of the price paid of the product on that particular transaction unless clearly stated otherwise. The app will give guidance on the Cashpot you will receive as Reward.
New Star Products will appear on a regularly, and each product offer is only available for a limited time. The availability period is shown in the details of the offer.
If you have any question, please call our Customer Service team and we'll do our best to help

Milestones are missions that will allow you to earn Asda Pounds based on your total spend that you accumulate. Milestone information can be found on the home and earn pages within the Asda Rewards app. 

They best way to complete the milestone missons is to scan your app every time you shop in store. You are only able to complete milestone missions once as they are nonrepeatable.
 
If you have any questions, please call our Customer Service team and we’ll do our best to help.

Unfortunately, we cannot backdate any missed scans. You must scan your card before purchases are made to obtain Asda Rewards on that shop. Please remember to scan every time to gain your Asda Rewards and fill up your Asda Rewards Cashpot.

Try one of the following:
•            Click ‘Trouble scanning?’ under the digital card on the "Wallet" tab to make it larger and brighter.
•            Check that your screen isn’t cracked or dirty.
•            Check and adjust the brightness of your screen.
 
If it’s still not scanning, please ask one of our checkout colleagues to help you.

Spending your Cashpot is simple. You can convert your cashpot into vouchers up to £100, making it even easier to save on your shop. Vouchers can be created in £1 increments up to £10 and then £5 increments up to £100.

If you shop in store, choose how much of your cashpot you want spend as vouchers on the Wallet tab by selecting "Create Voucher", this is where you will create your vouchers. At the checkout, be sure to scan your Rewards app first, then click the “Wallet” tab and then the “Scan Voucher” button to bring up the barcode. Then scan the barcode for money off your shop. You can use as many vouchers as you like on the same shop.

If you use Grocery Home shopping online, go to the Wallet section of the Asda Rewards app and select "Create Voucher", then select and confirm the amount you’d like to spend from your Cashpot. You’ll get a digital voucher, which will be automatically applied the next time you shop. Please check details on what vouchers can and cannot be spent on in the app.

Vouchers can’t be converted back into your Cashpot balance. You can use multiple vouchers on one transaction as long as the shop contains more than the value of vouchers on eligible items.

Product exclusions apply, please see Terms and Conditions for further details.

You must use your vouchers before the stated expiry date. In most cases, this is 90 days, but may vary on promotional spending boosts. Please check the details of each voucher in the Wallet section of the Asda Rewards app. Don’t worry, your voucher will only be used if the value of your shop is the same or more than the value of the voucher and remain in your app.

From time to time, you’ll also have the opportunity to boost what your Cashpot is worth if you create a voucher to spend on certain items or during certain periods. If Boost Vouchers are available they will show in the app. Please check the details of each Boost Voucher as they have different details and may also have shorter expiry periods. 
•Get double your voucher value when you convert your Cashpot into a Boost Voucher to spend on Adult's Clothing, Footwear & Accessories / Home, Toys, Outdoor & Entertainment.
•Minimum £1 Cashpot. Click for more details.
•Create your boost voucher between Friday 22nd March and Sunday 7th April spend until Sunday 28th April. Your boost voucher can only be redeemed against products included in the promotion.
•Voucher cannot be converted back to Cashpot, and the amount will be lost if unredeemed. When you convert your Asda Pounds Cashpot into a Boost Voucher, a bonus will be applied to the voucher value to spend in-store during the promotional period. 
 
If you have any questions, please call our Customer Service team and we’ll do our best to help.

Try one of the following:
•            Click ‘Trouble scanning?’ under the digital card on the "Wallet" tab to make it larger and brighter.
•            Check that your screen isn’t cracked or dirty.
•            Check and adjust the brightness of your screen.
 
If it’s still not scanning, please ask one of our checkout colleagues to help you.

When you are creating a voucher go to the Spend section of the Asda Rewards app, then select and confirm the amount you’d like to spend from your Cashpot.
 
Once you’ve committed to spending an amount from your Cashpot, a voucher will be created. This may take a few minutes to update and be shown in your app. This then goes onto your "Wallet" section to give you the discount on your next shop. If you shop in store be sure to scan your rewards app then go to the “Wallet” tab to redeem your voucher. If you shop online the voucher will automatically come off your next shop. If you are unable to create or redeem a voucher, please check you have a stable internet connection and try restarting your phone, updating phone firmware and/or re-installing app. If this fails, try logging into the app on another device
 
If you are wanting to create multiple vouchers, please wait a few minutes for the first voucher to be updated and displayed in the "Wallet" section of the Asda Rewards app, before starting to create your next voucher. 
 
If you are still having trouble, call our Customer Service team and we'll do our best to help.

Your Cashpot history is located in the "More" section of the Asda Rewards app and here this will show you what rewards you have received. Within this section it categorises your Cashpot history into missions and star products. 
 
If you have any questions, please call our Customer Service team and we’ll do our best to help.

You will have 6 months, from the point of earning, to spend your Asda Pounds. Unused Asda Pounds will be removed at the end of the month, 6 months after earning. Asda Pounds are considered ‘spent’ from the Cashpot at the point they are converted into a voucher through the ‘Wallet’ page in the app. Your earliest earned Asda Pounds will always be used first when creating vouchers. When you create a voucher, the voucher expiry terms (shown on the voucher) will apply.
If you have any questions, please call our Customer Service team and we’ll do our best to help.

It can take up to 24 hours for Reward earnings to show in your Cashpot. When checking, make sure you have internet access, then open the app and go to the Cashpot History link. This will show a breakdown of all Earn and Spending history.
If they don’t show after this time, here are some reasons why Reward earnings might not show in your account as expected:
•            Check that the product you bought matches the Star Product description.
•            Check that you have fulfilled all criteria of the Mission.
•            Check the Star Product or Mission hasn’t expired.
After this, if you’re still having trouble, call our Customer Service team and we’ll do our best to help.

First, please double check that you successfully changed your Cashpot balance into a voucher.

You can check your available vouchers on the "Wallet" section in the Asda Rewards app. If you use Grocery Home Shopping the vouchers will automatically be applied to your order when you checkout. The deduction will be visible above your order total.

If you shop in store, please make sure you scan your rewards barcode before you use a voucher. Once you have scanned your rewards barcode, go to the “Wallet” section of the app, select the voucher you want to use and scan it. You will see the voucher value come off the total. You can spend as many vouchers as you like. Please check that your total spend is the same to or greater than the value of the voucher you expected to use. You can’t use a voucher on a shop which is less than the voucher value. If your voucher is still not applying, check the data connection or Wi-Fi connection is stable.

If you still think something isn’t right, call our Customer Service team and we’ll do our best to help.

All of our customers can now earn on Grocery Online, in the same way as in-store, by buying Star Products or completing Missions. Your earnings will show in your Asda Rewards Cashpot up to 24 hours after your order has been delivered.

Asda uses a ‘Single Sign On’ system that links your Asda Rewards, Asda Money Credit Card and Grocery Online Shopping app accounts together. To work, all three must be registered and accessed using the same login details.

When setting up an Asda Rewards account via the app, please use exactly the same login details that you use to access your Grocery Online Shopping account.

 

If you amend your Grocery Home Shopping order your Asda Rewards will be affected. Any Star Products or Missions that have ended and are not live on the day of amendment will be removed, but any new offers will be applied. These will appear on your Asda Rewards app once the order has been delivered.
If you have any questions, please call our Customer Service team and we'll do our best to help.

Earnings on Missions and Star Products will be based on the price you paid on the order.

You can also use your vouchers online. You must create your vouchers in the Asda Rewards app. When placing an order, the value of that voucher will automatically be applied to your shop, if the total cost of eligible items within your shop is greater than the value of the voucher. At this point your vouchers will be "locked", meaning you cannot use these vouchers in store or on a second delivery. Once the order has been delivered or collected these vouchers will be taken off your shopping amount and removed from your Asda Rewards app.
 
If you have any questions, please call our Customer Service team and we’ll do our best to help.

Asda Rewards will apply to the products you have added and accept upon delivery only. If you reject any Star Products you will not receive the Asda Rewards on these items.
In the case of substitutions, you will receive Asda Rewards on the original ordered product, not the new product received. If you reject these substitutions, you will not receive the Cashpot Reward on the original items.
 
If you have any questions, please call our Customer Service team and we’ll do our best to help.

The Baby & Toddler Club is a club exclusively available to Asda Rewards members. By joining the Baby & Toddler Club you will get access to exclusive offers and content, as well as access to helpful articles for all stages of development.

From 27th March 2024 customers will receive 10% back in your Cashpot when you buy Baby products in store or on Grocery Home Shopping. You can redeem this offer every time you shop until 30th June 2024. Exclusions apply, please see the Terms and Conditions for more information.
 

You can start using Baby & Toddler Club offers as soon as you join the club. However please note in some cases it may take up to one hour for your membership to become active.

You can join in the Asda Rewards app. Head to the ‘More’ section, select ‘Clubs’ and select ‘Baby & Toddler Club’. From here you can follow the onscreen instructions.

You must have an Asda Rewards account to join the Baby & Toddler club. If you don’t yet have an Asda Rewards account, don’t worry! You can head to the Google Play or Apple store to download the app, and as soon as you have set up your account using the onscreen instructions, you can head straight to the Clubs page to join Baby & Toddler Club.

You will need to ensure you have the latest version of the app. You can find out if you there is an update available to you by heading to the Google Play or Apple store.

Any Baby & Toddler Club offers will be automatically applied to your account, and all you need to do is scan your Rewards Wallet ID at the checkout, before paying.
 
If the offer is a coupon, please refer to ‘Coupon to Wallet’ FAQ’s for more information on how to redeem. 
 
Any Cashpot you earn through Baby & Toddler Club offers will be added to your main Cashpot.

Please check that the products bought are included in the Baby & Toddler Club offer which you can view in our Terms and Conditions.

You can leave Baby & Toddler Club at any time. You can do this by heading to the ‘More’ section, selecting ‘Clubs’ and selecting ‘Baby & Toddler Club’. From here you can follow the onscreen instructions.

It may take up to one hour for your Club membership to be reflected in your account, and unsubscribing from marketing can take up to 48 hours to update. You may still receive any scheduled communications during this time period.

From the 5tth of March, you can accumulate Asda Rewards on a monthly basis, which will vary depending on your contract term.
 
12 Month Contract – You will receive 2% of your monthly paid bill as a reward into your Asda cashpot
24 Month Contract – You will receive 5% of your monthly paid bill as a reward into your Asda cashpot

You accumulate Asda Rewards on a monthly basis which will vary depending on your contract term. This is paid directly into your Asda Rewards cashpot, 7 days after your bill has been paid. To obtain Asda Rewards, you must be an Asda Rewards customer and link your accounts, the email address registered to your Mobile account and Asda Rewards account must be the same. For more information on rewards visit our Terms & Conditions.
 
In order to receive the monthly reward into your Asda cashpot you will need to have downloaded and registered for the Asda Rewards app, if you have not signed up for Asda Rewards then we will not be able to pay the rewards into your cashpot and you will lose the reward.
 
We can only help with issues relating to ASDA Rewards, if you need to speak with someone regarding ASDA mobile, please call on 0808 006 2732 or 2732 from your Asda Mobile. 
Opening hours: -
•    Monday to Friday - 8:00am - 8:00pm
•    Saturday - 9:00am - 6:00pm
•    Sunday - 10:00am - 5:00pm
•    Bank Holidays – 10:00am-5:00pm 

The Christmas Saver Cashpot is an option within ASDA Rewards that allows you to save your Cashpot for spending over certain dates in 2024 during the Christmas period. 

You can transfer from your Cashpot to your Christmas Moment Saver Cashpot until the 3rd November 2024 at 11.59pm. 
You must be a registered Asda Rewards member to participate in Christmas Saver.

You may transfer as many times as you like from your Cashpot into you Christmas Saver Cashpot however the maximum amount you can transfer in total into your Christmas Saver Cashpot is £300.00.

We may add extra bonuses into your Christmas Saver or allow you to complete Missions to add to your Christmas Saver. All other Christmas Saver terms still apply.

You can convert your Christmas Saver Cashpot into vouchers to spend either in store or online between the 1st December and 31st December 2024.​ 

No, once you have moved your Cashpot into your Christmas Saver, you cannot move it back. Please make sure you are happy with the amount you are moving across as we cannot move this back to your Cashpot. 

No, you cannot spend your Christmas Saver Cashpot outside of 24th November and 31st December. All Christmas Saver vouchers must be spent by the 11.59pm on the 31st December otherwise they expire and will no longer be valid.

You can choose to convert your Christmas Saver Cashpot into vouchers to spend either in an ASDA store or online with ASDA between the 8th November 2024 and 31st December 2024.  You cannot spend your Christmas Saver Cashpot outside of these dates. All Christmas Saver vouchers have to be spent by the 11.59pm on the 31st December 2024 otherwise they will expire and will no longer be valid. 

We are delighted to announce we've integrated Blue Light Cards into the Asda Rewards app to make shopping easier and more rewarding for Blue Light Card holders. From the 15th June, Blue Light Card holders will receive 10% back in your Cashpot when you buy any of our fresh products in store and will still be able to take advantage of all the other benefits from Asda Rewards when shopping in any of our stores. 
 
Fresh includes all fresh meat and fish, fruit and vegetables, food to go, ready meals, chilled and dairy, bakery and flowers products.

Blue Light Card customers will now need to download the Asda Rewards app and will need to verify their Blue Light Membership on the app to receive exclusive Asda Rewards offers. Blue Light integrating into the Asda Rewards app means you will no longer need to scan a separate voucher and Rewards are automatically added to your Cashpot.

Linking your Blue Light account is quick and easy, all you need to do is download the Asda Rewards App (if you don’t have it already) from your devices App store. 
 
•         Open the app and select the "More" tab
•         Click “memberships” and select “Blue Light Card” 
•         Fill in the required fields and tap “verify” , please note your surname must match the surname displayed on your Blue Light Card. If your name contains an apostrophe and you are using an Apple device, please long press the apostrophe.
•         You will be verified in a few seconds and will notice your Asda Rewards Digital card has turned Blue. 
 
When your account is successfully linked you will see a blue dot next to your name on the welcome screen. Your Cashpot will turn blue and you will see the Blue Light logo under your “Wallet”.
 

Please make sure when inputting your surname and Blue Light Card number, it matches your Blue Light Card exactly including spaces, hyphens etc. If your surname has changed, please update your details with Blue Light. We are unable to help link your card if the details don’t match, and you would need to check your details with Blue Light directly. Please also make sure you have strong internet connectivity as this can prevent us from successfully linking your account.

Only active Blue Light memberships will be able to link to an Asda Rewards account – Please contact Blue Light directly.

A Blue Light card can only be linked to one Rewards account. If you have incorrectly linked an account please call our Customer Services team and we'll do our best to help. 

Please call our Customer Services team and we'll do our best to help you.

Please check that the products bought are included in the Blue Light Card offer which you can view in our Terms and Conditions. 

Coupon to Wallet offers Rewards customers coupons that have been selected across different product categories and provide money off specific products at the checkout stage.
 
We are providing a selection of coupons that can be used either in store or online, and some coupons can be used for both. The terms and conditions of each coupon will show where coupons can be used as well as their expiry.  
 
Each coupon is single use for the duration of the trial and will expire if not used within 21 days.  

You can see coupons in the wallet section of the app, under the coupon tab. Each coupon will have a barcode and terms and conditions, you can find these by selecting the coupon to see the additional information. 

You will be able to see active coupons at the top of the list, along with the expiry date. Underneath used coupons will be listed for 7 days after use. Beneath used coupons, any expired coupons will show on the app for 7 days after expiry.  

Each coupon is single use for the duration of the trial and will expire if not used within 21 days. 

Please scan your shopping, then scan your Asda Rewards barcode. Once you have done this you can open each coupon you wish to use on that shop and scan the barcode for that coupon.  

The coupons will only be deducted if the relevant product is being purchased. You can however use multiple active coupons on one shop. 

Please ensure that your Asda Rewards app and your Asda Grocery Home Shopping app are linked.  

If the accounts are linked, and you checkout on an online grocery order, any relevant coupons will automatically come off your shopping. 

Please check your receipt and ensure your Asda Rewards barcode has been scanned. If it has been scanned and the coupon is showing as used but hasn’t been taken off the total of your shop, please call our customer services team and we will do our best to help you.