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When you buy a Delivery Pass, a 14-day cooling-off period applies. If you decide to cancel your Delivery Pass inside the 14-day cooling-off period and you have not used it, we will refund the cost in full.
If you decide to cancel your Delivery Pass outside the 14-day cooling-off period or you have used it, we are not able to refund any payments already made. However, if you bought a pay-monthly plan, we won't charge you for any future instalments.
How to cancel a pass
If you opted for a one-off annual payment for your Delivery Pass and want to cancel it, please call our Customer Service team.
If you opted for a pay-monthly plan and want to cancel it, this is how to do it:
1. Visit the Asda Groceries website.
2. Sign into My Account.
3. Under the Your account tab, click on Delivery Pass.
4. Click on Cancel Delivery Pass.
2. Sign into My Account.
3. Under the Your account tab, click on Delivery Pass.
4. Click on Cancel Delivery Pass.