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Welcome to the Online Grocery Help Centre
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Get a refund
Missing item
Unwanted substitute
Unhappy with item
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Change your order
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How can we help you?
Can’t find what you need above?
Take a look at our recommended topics that can help you find an answer quickly
Refunds
How do I get a refund?
Something is damaged, missing or doesn’t meet my expectations
Refunds if it’s over 5 days since your delivery or collection
I'm unhappy with the quality of a product that's been delivered
What if my refund has been cancelled?
Security tags
Cancel or change an order
How do I cancel an order?
How do I change my order?
Can I change the time of my home delivery or collection?
Why has my order been cancelled?
Re-booking my order
Can I change my delivery address?
Can I change my order from a delivery to a collection?
How do I copy an order?
Tracking your order
Track your order
What happens if I miss my delivery?
I have an issue with one of your drivers or colleagues
How will you confirm my order?
How do I access my order details?
Payments
Charges, authorisations, and payment
How do I use Asda gift cards?
Problems taking payments
I have a payment issue
I have more than one charge for my order
How do I use an eVoucher?
What can I use to pay for my shopping?
For anything else take a look through our help topics
Delivery Passes and booking slots
Finding a delivery slot
How does a Delivery Pass work?
How do recurring slots work?
How do I change or cancel my recurring slot?
Delivery Pass payments, renewal, and expiry
Cancellation and refunding of a Delivery Pass
When do I need to submit a recurring slot order?
Managing my account and passwords
How do I close my account?
I want to change my card details
How can I report suspected fraud on my account?
How do I change my email or postal address?
I can't sign in. What should I do?
How do I reset my password?
Do I have to save my card details?
How do I manage the details on my account?
Substitutions
Setting substitution preferences for your order
Unwanted substitutes – what to do
About substitutions
Stock availability
How do I check if something is available to order online?
How do I find food allergy advice?
About Online Groceries
What is the minimum order amount?
Website, checkout, and access problems
Information about carrier bags
Where do you deliver to?
How groceries online works
I want to Click & Collect
How do I set up an Asda account?
Anything else
Helping vulnerable and self-isolating customers
VAT receipts
Uber Eats deliveries from Asda
Technical support - electricals
Age-restricted sales
Marketing emails
Privacy information
Volunteer shopping cards
Troubleshooting website, checkout, and access problems
Please
contact us
if you can’t find an answer
Asda Money
Asda Mobile
Asda Opticians
Asda Tyres
ToYou
Gift Cards
Pharmacy
