Find your answer quickly
Log into Your Account anytime
You might like to know
How we take payment: We reserve payment with your bank the day before your order is due, meaning you won’t be able to use this money for other things. Need more information?
Where’s my refund? - Refunds can take 5 days - please keep checking until then.
Can't find a delivery slot? - Try Click & Collect or even pop to your nearest store
Can’t find what you need above?
Take a look at our recommended topics that can help you find an answer quickly
-
Cancel or change an order
-
Refunds
-
Tracking your order
-
Payments
-
Customer service
For anything else take a look through our help topics
-
Delivery pass
-
About delivery slots
-
Managing my account and passwords
- How do I change my email or postal address?
- I can't sign in, what should I do?
- I want to change my card details
- How do I close my account?
- How do I reset my password?
- How do I manage the details on my account?
- I don’t have the email address I used to register, how do I reset my password?
- Do I have to save my card details?
- I haven't received the password reset code
- How can I report suspected fraud on my account?
-
Substitutions
-
Stock availability
-
About our website
-
About Online Groceries
-
Anything else