If you would like to request a refund and your order was delivered/collected over 5 days ago, please provide us with a few details below.

If it’s within 5 days of your order being delivered or collected, you can request a refund online through your online account.

It may take up to 48 hours for us to respond to your query. If you need to speak to us urgently, please call us on 0800 952 0101.

When was your order collected or delivered? *