If you have any payment related issues with your Asda online Grocery order, please provide us with a few details below.

Pending payments may reverse back to your account in 48hrs. If the funds are not reversed after 48 hours, please contact us by providing a few details below. This will not show as a refund.

It may currently take us up to 48 hours to respond to your query. If you need to speak to us urgently, please call us on 0800 952 0101.

First Name *

Last Name *

Phone Number *

Email Address *

Re-enter Email Address *

Related Order Number (if applicable)

What is the issue? *

Payment amount *

When was the payment taken? * Month Day Year

Add further payment amount/s (if applicable):

Subject *

Please provide any further relevant details here

Please attach a screenshot / picture of your bank statement that clearly shows the payment/s *