If you have any payment related issues with your Asda online Grocery order, please send us a few details using this form.

Pending payments may reverse back to your account in 48hrs. If the funds are not reversed after 48 hours, please contact us using the form below. This will not show as a refund.

It may currently take us up to 48 hours to respond to your query. If you need to speak to us urgently, please call us on 0800 952 0101.

When was the payment taken? *