Refunds can take up to 5 days to process, if you still haven’t received your refund after this time, please provide us with a few details below.

It may currently take us up to 48 hrs to respond to your query, if you need to speak to us urgently, please call us on 0800 952 0101.

First Name *

Last Name *

Phone Number *

Email Address *

Re-enter Email Address *

Order Number *

When did you request your refund? *

Month -- 1 2 3 4 5 6 7 8 9 10 11 12 Day -- 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Year -- 2024 2023 2022 2021 2020 2019 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 2008 2007 2006 2005 2004 2003 2002 2001 2000 1999 1998 1997 1996 1995 1994 1993 1992 1991 1990 1989 1988 1987 1986 1985 1984 1983 1982 1981 1980 1979 1978 1977 1976 1975 1974 1973 1972 1971 1970

How did you request your refund? *

-- Handed the item(s) back to the driver Requested through self-serve online Spoke to the ASDA Contact Centre

Have you got an OSC reference number?

Yes No

What is the OSC reference number?

Add Product

Customer Contact Reason *

-- Chasing Refund

Please provide further details on the items you requested a refund for, including a description and reason for refund request. *

Chasing Refund

Please provide any supporting images, such as bank statement, screenshot of your refund request or picture of item(s) you are requesting a refund for, and attach them here

Submit