Please allow 3 - 5 working days for the refund to reach your account. If your order arrived more than 3 days ago, please contact us on 0800 952 6060 and we will be happy to help (calls will be free from a BT landline, calls from other service providers and mobile networks may vary. The Contact Centre is now open from 7am-10.30pm, 7 days a week).
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