I'm unhappy with the quality of a product that's been delivered

We’re sorry something wasn’t quite right with a product you’ve bought from us. You can request a refund online via your Home Shopping account.

Or if you need to speak to us, please call our Customer Service team, or get in touch with us using this form, and we’ll do our best to help. Please keep the packaging if you can. We'll report the issue to our quality team who may contact you for more details from the packaging or ask you to return it to us.

Was this answer helpful?