Something is damaged, missing or doesn’t meet my expectations

We’re sorry if there's something wrong with a product you've had delivered, or something is missing. Unfortunately, we can't arrange a re-delivery. You can request a refund via your Home Shopping account. Please see How do I get a refund? for how to do this.

If a security tag has been left on a product, please see Security tags for how to get in touch with us.

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