Unwanted substitutes – what to do

After your shopping has been delivered or collected

If you have already received substitutions and decide later they are not suitable, you can request a refund online in Your Orders. You can do this within 5 days of receiving your order (day 1 is the day of delivery).

If it’s over 5 days, please see Refunds if it’s over 5 days since your delivery or collection.

When your shopping is delivered or collected

If you don’t want some, or any, of the substitutes, you can return them for a full refund in one of the following ways:

  • Delivery – hand the unwanted items back to the driver.
  • Click & Collect – give the unwanted items to the Click & Collect colleague.
  • Locker collection – leave the unwanted items in the locker.

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