Unwanted substitutes – what to do

When your shopping is delivered or collected

If you don’t want some, or any, of the substitutes, you can return them for a full refund in one of the following ways:
  • Delivery – hand the unwanted items back to the driver.
  • Click & Collect – give the unwanted items to the Click & Collect colleague.
  • Locker collection – leave the unwanted items in the locker.

After your shopping has been delivered or collected

If you have already received substitutions and decide later they are not suitable, you can request a refund online in Your Orders. You can do this within 5 days of receiving your order (day 1 is the day of delivery).
Once your order has been with you for 5 days or more, you can’t request a refund online. If you still need one, please send us an email and we'll get back to you as soon as possible. 

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