About substitutions

We always try our best to stock all your favourite things, but all the products we sell are subject to availability. We will tell you about any substitutes in your Order Receipt which we’ll email to you on the day your order is due.

If something you have ordered is not available when we pick your order, we may choose a substitute. If it costs less, we charge you less. If it costs more, we won’t charge you the extra.

For loose products like fruit, vegetables, and cuts of meat, we weigh these when we get your order ready. The price of these may be slightly different to when you placed your order, and it may be the same for any substitutes.

To learn how to opt out of substitutions when placing an order, please see Setting substitution preferences for your order.