To use a gift card, when you come to the checkout screen, enter the 16-digit card number and the 4-digit PIN, and click Add and the balance will show. Please note that your online account does not hold your gift card details, so you will need to add any gift card amounts you wish to use each time you place an order.
Do I have to spend the whole amount on my gift card in one go?
No. Any unused balance remains on the card until you spend it and you can spend the funds on your card in as many transactions as you like. If the things you buy come to more than the value on your gift card, you can pay the remaining balance with another payment method.
What if I return something I bought using a gift card?
If you paid for all your order using your gift card, a full refund is issued on an eVoucher so you can use it next time you shop.
What happens if I used a gift card and other payment methods?
If you used multiple payment methods like a debit / credit card, or an Asda eVoucher as well as a gift card, your refund happens in the following order:
1. The eVoucher is refunded first until its max value.
2. Followed by the gift card until its max value.
3. Followed by your payment card until its max value.
For more information about Asda gift cards visit the Asda Gift Cards website, check out our helpful Gift Card FAQ page or get in touch with our Gift Card Service team who will be happy to help. Call 0800 519 3333 – 9am to 5pm Monday to Friday.
I need some help with my gift card
If you require a refund for an order, but you've discarded your gift card, please get in touch with us by email, and we'll do our best to help you.
If you applied a gift card to an order, but you think it hasn't processed correctly, please get in touch with us by email, and we'll do our best to help you.