Using an iPhone or iPad

If you're using an iPad or iPhone, try switching off private browsing. To do this, open Safari on your device, tap the new page button, tap Private, then tap Done.

To clear your cache and cookies open Safari, select the bookmark tab, and you'll see an option to clear your browser history. Or you could try downloading the Asda Groceries app.

If you’re still having issues, please call our Customer Service team and be ready to provide us with:

  • As much information as possible about what you were trying to do
  • Any error messages you received
  • A screenshot or screen recording of the issue.

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