Refunds & exchanges in store

How do I get a refund for an item bought in store?

If your order was for online Groceries, all the information is in our Grocery refunds FAQ.

If you ordered your items from, please visit Returning a George order.

If you bought the item in-store, you're in the right place.

I've changed my mind

No problem. You can return most items for a refund up to 30 days from the date you bought it if they're unused and in a saleable condition (exceptions apply).

How do I return an item?

It's really easy. Simply return the item to our Customer Service desk. You'll need your receipt or proof of purchase too. If you don't have these, no problem, we'll give you your refund at the current selling price on an Asda Gift Card.

Returning a faulty item?

If a product develops a fault within 1 year of when you bought it, please return the item, along with the receipt, to our Customer Service desk and we'll get it sorted.

Asda food

We're really proud of our own brand food products, so if you're not 100% satisfied with them we'll give you a refund and replacement as part of our 'TRY ME LOVE ME' policy. Simply return the packaging to our Customer Service desk and we'll sort it out for you.

If you can't get back to store with your Asda packaging, please send us an email and we'll get back to you. 


Our George clothing and selected George home products have a 100-day satisfaction guarantee. If for any reason you're not happy with your George product, simply return it to a store with your receipt within 100 days of purchase and we'll exchange or refund it for you. There are some exceptions which you'll find detailed in our Satisfaction Guarantee.


Our 30 day returns policy also applies to electrical items. Simply return the item to us, along with your original receipt within 30 days of purchase for an exchange or refund. We're unable to provide a refund or exchange for any electrical items without the original receipt or proof of purchase.

For more information about returns and exchanges, please see our Exchange & Refund Policy.

Need to contact us?

Use the options below to get in touch or send us an email from the link above. 

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