I am self-isolating and want to order online

What do I need to do?

We’re supporting all customers who are self-isolating with online deliveries and have both them and our colleagues at the heart of everything we do.

We’re currently delivering as many orders as possible despite the huge increase in demand. To help get your shopping to you as safely and as quickly as possible if you are in isolation, we’ll ask you to tell us in advance you are self-isolating and where we should leave your shopping.

To do this via the:

App go to ‘My Account’ – ‘Address Book’ – within your current address are ‘Delivery Instructions’

Website go to ‘Other Information’ - click ‘Change’ - ‘Delivery Instructions’- click ‘Save and Continue’ before completing your order.

Once we know where you’d like your order to be left we will take additional precautions to pack your order into shopping bags and call you when your order has arrived. Your shopping will be left on the doorstep for you to unpack whilst the driver maintains a safe distance. Our drivers will wear gloves and have been given sanitiser spray to keep themselves and their equipment clean and hygienic.

We’d really appreciate it if you could collect your order as quickly as possible from where it was left so we can continue to deliver our high volumes of orders. If our driver can’t get hold of you within a few minutes, they will return your order to store and cancel it. A refund will automatically be sent to you.

If you order something that has an age restriction on it, we will still operate our "Challenge 25" policy. Should a driver need to see you to verify your age, they will kindly ask you to prove it taking into account our current policies.

Where possible and you have someone who can do your shopping for you in a store, we have created a Volunteer Shopping Card to allow a contactless way of shopping, essential for reducing risk to our self-isolating customers. Please visit our Volunteer Shopping Card page for more details. 

Need to contact us?

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