If it's about Grocery Home Shopping you're in the right place. If it's about George.com visit the George information FAQ. If it's about one of our stores, or something you bought in a store, please visit the Store information FAQ.
Something is damaged, missing or doesn't meet my expectations
If there's something wrong with a product you've had delivered or something is missing, you can request a refund via your Home Shopping account.
I'm unhappy with the quality of an item that's been delivered
Please keep the packaging if you can. You can request a refund online or if you need to speak to us, get in touch using the contact details below. We'll report the issue to our quality team who may contact you for more details from the packaging or ask you to return it to us.
I'm not happy with the service I've received
Please send us some details using this form and we'll do our best to sort this out for you. If you would prefer to speak to one of our colleagues, please use the contact details below.
Unhappy with our drivers or the delivery of your order?
You can now rate our drivers or orders via your online account - go to Your orders, View details and Let us know. If you still need to speak to us, our details are below.
I need to know if you deliver to my area
Visit the Asda Groceries website, enter your postcode and click on Check postcode.
How does online Grocery Home Shopping work?
If you're new to Asda online shopping, please visit our How to shop page for all the information you'll need.
Need to contact us?
Use the options below to get in touch.