Can't checkout

I can't checkout, what do I do?

If you're having trouble checking out your order, here's some trouble-shooting suggestions to try to get things moving again. No need to worry - your order will be saved in your online account while you're sorting things out.

I am unable to save personal details, what do I do?

If you're having trouble saving new details to your online account, we have identified this may be linked to the browser being used. If using Chrome please try using a different browser such as Internet Explorer, Edge, Safari, Firefox etc or alternatively using our online App.

My browser is warning me about my password

When visiting Asda or George your browser might warn you that your account / password is at risk. This likely means one of the following things has happened:

  • You are using the same password for Asda / George on another site that has had a data breach
  • Your password is too weak
  • You are re-using the same password across multiple websites.

Clearing your cache and deleting cookies on your phone, tablet or desktop

Please note that there are different ways to clear your cache depending on the device and browser version you're using. Please see How to clear your cache for more information.

Using an iPad or iPhone?

If you're using an iPad or iPhone, try switching off private browsing. There are different ways to enable/disable private browsing depending on the device and browser version you're using. Please see How to change private browsing for more information.


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