Can't checkout

I can't checkout, what do I do?

 

If you're having trouble checking out here's some trouble shooting suggestions which could get things moving again. Oh and no need to worry. Your order will be saved in your online account so you won't lose it whilst you're sorting things out.

Clearing your cache and delete any cookies on your phone, tablet or desktop

There's information here to explain how. It's worth noting there are different ways to clear your cache depending on the browser, device and browser version you're using.

Delete any cards that have expired on your account

Here's how:

1) Log into your account

2) Click on Your Account

3) Select Account Settings

4) Select 'delete' under the payment card section.

If you're using an iPad or iPhone, try switching off private browsing

There's information here to explain how. It's worth noting there are different ways to enable/disable private browsing depending on the browser, device and browser version you're using. 

 

Not found your answer? Please contact us